Once you have an order you are elated, excited and usually over the moon. You pack the product with much care, probably even speaking to it and wishing it a happy journey. You then walk to the courier or postal service and bid your package Au revoir. Then.... you wait anxiously till the product reaches the intended customer safe and whole. If its delayed you are anxious, if the product is broken you are dejected; so many worrying points!
Here are some tips to manage your orders effectively and efficiently.
1. Packaging – Ensure you pack your product properly. There is nothing worse than sending off a work of art only to hear that it got damaged in transit. Use bubble wrap, wrapping paper, sponge, boxes or waterproof plastic containers; anything that works for you both economically and functionally.
2. Courier service – Get all your boxes ticked before selecting a packing service. Make sure they meet your requirements of time, care and efficiency.
1. Packaging – Ensure you pack your product properly. There is nothing worse than sending off a work of art only to hear that it got damaged in transit. Use bubble wrap, wrapping paper, sponge, boxes or waterproof plastic containers; anything that works for you both economically and functionally.
2. Courier service – Get all your boxes ticked before selecting a packing service. Make sure they meet your requirements of time, care and efficiency.
3. Tracking number – Once you have dispatched your package; call or email your client and share the tracking number with them. Add a personal touch and tell them you are just as excited as them and are awaiting their response. Believe me; this makes a huge difference to your client.
4. Follow up – Track your parcel as it makes its way through transit. On event of a delay, call the service center and follow up. Keep your client posted as well.
5. Delays – If the delay is more than a day, then call your client and apologize. I know it’s beyond your control, but nothing impresses a client more than a concerned seller. In the meantime keep following up with the courier guys.
6. Closure – Once you are sure the parcel has been delivered, call or email one last time to thank the client for buying from you and that you look forward to more business in the future. This acts as a positive simulation and you can be assured of further business in the future as well.
7. Replacement – Hoping that it does not come to this! However, if event of any damage to the product, you need to send in a replacement to your client. The client should not receive a damaged piece no matter whose fault. You can either send a replacement with a note of apology or give the client a massive discount on her next order. This ensures loyalty and makes for good word of mouth positive publicity.
Happy selling.
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